Here's my story. Got some milk at Target last week. The expiration date was July 25th. Opened it today. Sour. Now, this isn't the first time this has happened. This isn't the second time this has happened. Yes, ladies and gents, count 'em. This has happened THREE times. Why do I keep buying milk there you ask? Good question. The only answer I can think of is . . . convenience. It's very convenient for me to pick up a gallon or two when I'm already there. Well, thanks Target. No longer.
Here's the kicker. So I go to return it and the lady behind the Customer Service desk saw me walk up with the gallon of milk in my hand and says, "Did your milk go sour?" "Yep, " I said. "I bought some here too and mine went sour as well. I think we got a bad batch." Gross. So she proceeds to tell me to just go get another gallon and she'll exchange it for me.
*Side note. For those of you who don't know about Target's [ridiculous] return policy it is as follows: If you do not have a receipt (even if you received the merchandise as a GIFT) you must turn over your Drivers License and they track how many returns you make. Each DL is allowed two returns a year with no receipt. Once you reach your "two time limit", you're outta luck. Now, as you can imagine, Spencer and I have both expired our "two time limit" when Reese was born. We got a billion gifts from Target (I know they were from Target, they were Circo brand!!!) and no receipts. We even got a gift from a Target employee with no receipt. The [not so polite] person at Customer Service didn't seem to care . . .
Anyway. Moving right along. When I brought my milk back, a different Customer Service person helped me. "Do you have your receipt?" she so politely asked. "No," I said, "I didn't think I'd be returning MILK, therefore I didn't keep it". "Well, I'm going to need your Drivers License." That was breaking point. "Are you kidding me? This is YOUR problem. My milk went sour a whole week before the expiration date. And this isn't the first time this has happened. If you think I'm going to use one of my "two time limit's" on this, your crazy!" Just then, the other CS girl walked up and told the grumpy lady that she said it was okay to do an even swap. "You should NEVER do that again," the grumpy lady said to the other CS girl. "You could lose your job over that." Are you kidding me? I feel like I'm in the Twilight Zone. She did, however, take the milk back. I hope that poor girl didn't get fired.
Spencer thought I should've opened the sour milk and poured it all over the Customer Service desk. I proceeded to walk to the dollar section and pick up a few things. *Shaking fist* Dang you, Target!!!
10 comments:
Mister Potato Head! Mister Potato Head! Back doors are not secrets!
Which movie did I watch today?
It's a classic...
JORDAN I FEEL YOUR PAIN!! I'm SO sick of Target and their idiotic CS policies - makes me not want to buy anything there, ever. I have a friend who has also gotten burned with bad milk from Target a few times as well... so apparently it's been at least a two-state year-long bad batch of milk.
Hey guys, We are in the hotel, but I can't get to my email. Just want to say hi and we'll see NM soon. Hope you're all well. Love you, Mom xo
ps. What's the movie Jud? No clue.
I am with you on the target thing. I once bought socks for Wes there and had to open the package to try them on him. They were too small so I took them back. But, oh, they wouldn't take them because the socks had been worn and the package opened. I'm glad I have a Wal-Mart down the street now.
I haven't had problems with Target, but I do have a little secret plan I use. For example, before we moved to Paris, we bought an adapter, and we opened it up, but then we decided it was lame, so we took it back. I was a little nervous because we opened electronic equipment and then were trying to take it back just because we didn't want it. There wasn't even anything wrong with it. So we made sure that we got in the line for the teenage boy sales clerk. And just like that he took it back. No questions asked. So always go to the lane with the teenage male or the really old man and all your dreams will come true. Note: this does not work if there is only one mean old lady on duty. Then i suggest tearing up.
Target and I have a love/hate relationship...I love wandering their aisles for some reason, and always find too many things I don't need. I hate when I have to tell Nathan how much I spent...and HATE HATE HATE returning things. You should have taken your milk back to Nordstrom, they return EVERYTHING!!
This is a very sad story indeed. Target is my second home... just ask Jayson :)
I am behind you 100 percent sister! No more milk from Target...(but can I still shop for everything else there? I love it so)
If you use your debit card, they can look up your past purchases. No need to get all in a huff.
Riiiiiiiiiight...you obviously haven't ever returned anything mister!
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